Delivery Information
Balkan Booze is an online liquor store delivering Australia-wide using courier partners.
We aim to pack and dispatch orders within 1–3 business days after your order has been placed and payment has been confirmed.
Estimated delivery timeframes are:
- Metro areas: usually 2–5 business days after dispatch
- Regional and remote areas: usually 3–10 business days after dispatch
Delivery times are estimates only and may vary depending on your location, courier availability, public holidays, weather events, peak periods, and other circumstances outside our control.
Australia-wide delivery
We deliver to most locations within Australia. Some remote, regional, restricted, or dry-zone areas may not be serviceable.
If we are unable to deliver to your address, we will contact you as soon as possible to discuss available options.
Delivery of alcohol
It is against the law to sell or supply alcohol to a person under the age of 18.
By placing an order with Balkan Booze, you confirm that:
- you are 18 years of age or older;
- the person receiving the order is 18 years of age or older;
- all delivery details provided are true and correct;
- alcohol will not be supplied to anyone under the age of 18.
Proof of age may be required at the time of delivery. The courier may refuse delivery if the recipient cannot provide acceptable proof of age, appears to be under 18, appears intoxicated, or if delivery would otherwise breach liquor laws or responsible service obligations. Victorian alcohol delivery guidance states that alcohol must only be handed over when the recipient, or another adult at the address, produces ID verifying they are 18 or older.
Delivery address
Please ensure your delivery address, phone number, and email address are correct before placing your order.
We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery information.
If an order cannot be delivered due to incorrect details, no eligible adult being available to receive the order, refusal of delivery, or another issue outside our control, additional courier, redelivery, return-to-sender, or handling fees may apply.
Delivery delays
Once your order has been dispatched, delivery is managed by the courier.
Balkan Booze is not responsible for delays caused by courier networks, incorrect delivery information, missed deliveries, public holidays, weather events, or other circumstances outside our reasonable control.
Damaged, missing, or incorrect deliveries
Please check your order as soon as it arrives.
If your order arrives damaged, contains missing items, or you receive the wrong product, please contact us as soon as possible.
Contact us with:
- your order number;
- your full name;
- a description of the issue;
- clear photos of the damaged item, packaging, and shipping label where applicable.
Email: office@zupacorp.com.au
Phone: 0411 520 314
We will assess the issue and provide a suitable remedy in accordance with Australian Consumer Law.
Returns & Refunds
Our Returns & Refunds Policy includes the rights you have under the Australian Consumer Law.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
When goods or services do not meet consumer guarantees, the business must offer a solution. Depending on the issue, this may include repair, replacement, refund, cancellation, or compensation.
Faulty, damaged, incorrect, or wrongly described products
If your purchase is faulty, damaged, wrongly described, incorrect, or otherwise breaches a consumer guarantee, Balkan Booze will provide an appropriate remedy.
This may include a refund, replacement, exchange, or another remedy required by Australian Consumer Law.
If the issue is our fault, including where the wrong product is delivered, the product is damaged in transit, or the product breaches a consumer guarantee, we will cover reasonable return delivery costs where a return is required.
Proof of purchase must be provided for all refund, replacement, or exchange requests.
Change of mind returns
Due to the nature of liquor products, Balkan Booze does not automatically accept change of mind returns.
Change of mind returns are only accepted if approved by us.
If we approve a change of mind return, the product must be in saleable condition and returned to our warehouse in accordance with our instructions.
The customer is responsible for any delivery, return delivery, redelivery, courier, or handling costs related to a change of mind return.
Original delivery charges are not refundable for change of mind returns unless required by law.
Saleable condition
To be considered in saleable condition, products must be:
- unopened and unused;
- within their use-by or best-before date, where applicable;
- in original packaging;
- not damaged, marked, altered, or tampered with;
- free from heat damage or poor storage damage, including damage to beer, wine, spirits, or other temperature-sensitive products;
- suitable for resale.
We reserve the right to refuse a return where the product is not in saleable condition, unless the return relates to a fault, damage, incorrect supply, or another right under Australian Consumer Law.
Order changes and cancellations
You cannot automatically change or cancel an order after it has been placed.
If you wish to change or cancel an order, please contact us as soon as possible.
Email: office@zupacorp.com.au
Phone: 0411 520 314
We will make every effort to assist, but we cannot guarantee changes or cancellations once an order has been placed, packed, processed, or dispatched.
If we agree to change or cancel an order, we may require proof of purchase and may deduct reasonable costs already incurred, including payment processing, packing, delivery, courier, or return-to-sender costs.
Returns process
To request a return, refund, replacement, or exchange, please contact Balkan Booze first.
Please include:
- your full name;
- your order number;
- your contact details;
- the reason for your request;
- clear photos of the item and packaging, where relevant.
Please do not send products back without contacting us first.
Approved returns must be sent to our warehouse address. We will provide return instructions once your request has been reviewed and approved.
Refund processing
Approved refunds will be processed back to the original payment method where possible. Refund processing times may vary depending on your bank or payment provider. Delivery fees are not refundable for change of mind returns. Delivery fees may be refunded where required by Australian Consumer Law or where Balkan Booze is at fault.